FAQ

Orders are processed and shipped on a first-come, first-serve basis. Typically, orders are dispatched within 1-3 business days after they are received. During high-demand periods, additional processing time may be required.

Our Customer Support Team is available to assist you Monday to Friday, 9 AM – 5 PM EST. Please note that orders placed outside of these hours will begin processing the next business day.

All orders are shipped from our warehouse in Toronto, Canada.

At this time, we do not offer in-person pickups for any orders. All orders, whether retail or wholesale, are shipped directly through our courier services.

Once your order ships, you will receive a tracking number via email to monitor your shipment.

If you don’t receive a confirmation email, please check your spam folder. If it’s still missing, contact us at orders@cdfsupplies.com for assistance.

We accept all major credit cards, PayPal, and other secure payment methods.

Changes can be made within 6 hours of placing your order. After this period, we are unable to make modifications as the order is already being processed.

Our Customer Support Team (support@cdfsupplies.com) is available to assist you Monday to Friday, 9 AM – 5 PM EST. Please note that orders placed outside of these hours will begin processing the next business day.

You may cancel your order within 6 hours of placing it. After this time, cancellations will no longer be possible as the order will already be in processing.

Our Customer Support Team (support@cdfsupplies.com) is available to assist you Monday to Friday, 9 AM – 5 PM EST. Please note that orders placed outside of these hours will begin processing the next business day.

Yes, you can upgrade your shipping within 6 hours of placing your order by contacting our support team.

Our Customer Support Team (support@cdfsupplies.com) is available to assist you Monday to Friday, 9 AM – 5 PM EST. Please note that orders placed outside of these hours will begin processing the next business day.

Yes, we use encrypted payment processing to ensure your data is safe and secure.

Yes, we offer gift wrapping and the option to include a personalized note for an additional fee.

Contact us within 7 days with photos and your order details, and we will resolve the issue promptly.

Unfortunately, we cannot address any issues reported after this 7 days window, without exceptions.

If you receive the wrong product or If your product arrives damaged or defective, reach out to us with photos and your order details so we can assist you. Each case is assessed individually and damaged products may be replaced or refunded.

Please contact us at orders@cdfsupplies.com within 7 days of receiving your order, and we will try our best to resolve the issue.

Unfortunately, we cannot address any issues reported after this 7 days window, without exceptions.

If your package is lost or damaged, contact us at orders@cdfsupplies.com with your order details, within 7 days of receiving the products and we’ll assist you.

Each case is assessed individually.

Unfortunately, we cannot address any issues reported after this 7 days window, without exceptions.

Yes, we ship to most international locations. Please check our shipping policyfor more details.

Yes, customers are responsible for paying any international fees, such as customs duties, import charges, and taxes imposed by the destination country. These charges are not included in the order total during checkout and are determined by your country’s customs policies.

Please check our shipping policyfor more details.

If you decline to pay customs duties or import charges, the package will either:

1. Be returned to us by the carrier (in some cases).
2. Be abandoned or destroyed by customs.

Important:

• We cannot refund your order or shipping costs if you refuse to pay these charges and the package is abandoned or destroyed.

We recommend reviewing your country’s import policies before placing an order to avoid any unexpected charges.

Please check our shipping policyfor more details.

We take pride in providing high-quality products. However due to the nature of our items, we absolutely do not accept returns and exchanges.

This policy is essential to ensure the safety and purity of our products, which remains our highest priority.

Unfortunately, due to the nature of the materials, we do not accept exchanges.

Wholesale customers are subject to the same return policy as retail customers. Please ensure that any wholesale orders are carefully reviewed before purchasing, as we are unable to process returns or exchanges once the order has been shipped.

Please refer to our Shipping and Return Policy for additional information.

All of our items are measured by weight, not volume.

Yes, all our products are cruelty-free, and most are vegan unless stated otherwise.

Most of our pigments are synthetic and are not biodegradable; however, they are made using ethical and sustainable practices.

No, our fragrances are free of phthalates, parabens, and other harmful chemicals.

All ingredients are carefully sourced from suppliers who follow ethical labor practices and meet global sustainability standards.

If you plan to resell, ensure you follow your region’s labeling requirements, including ingredients, allergens, and usage instructions.

Yes, our cosmetic-grade products meet FDA and EU safety regulations. Please ensure compliance with your local regulations for final formulations.

Cosmetic grade means our products meet the necessary standards for safe use in cosmetics, including skin, lip, and eye formulations.

No, our products are strictly for cosmetic or craft use and are not intended for ingestion.

Yes, we offer both! Learn more about bulk ordering discounts and affiliate opportunities on our [Wholesale/Affiliate] page.

we strive to offer competitive pricing on all our products. However, due to the source and nature of the materials, we are unable to offer price matching.

Yes, we offer sample sizes of most products to help you test them before making a larger investment.

Absolutely! Contact our customer support team at support@cdfsupplies.com for personalized recommendations based on your needs.

Unfortunately, we do not offer free samples, however we offer sample sizes of most products to help you test them before making a larger investment.